Upcoming Continuing Education Classes

These are webinar and traditional classes offered by the Network and other members of Empire State Library Network. Please see each class description for more information about class location and registration.

Apr 2017

Apr 20 2017 : Online Searching and the ‘Net: What's New in 2017 – Northern New York Library Network Office

Description: Online searching today is fast becoming a meeting of artificial intelligence and human conversation. Digital assistants and personalized search options necessarily influence the information universe available to us. We will examine some implications of these developments, survey the current landscape of web search and explore recently launched search engines. This hands-on session will also include an overview of the social web and its importance in education and research applications as well as the powerful political and social roles it increasingly plays worldwide.

Presenter: Michael Hunter is the Reference and Instruction Librarian (part-time) at the Warren Hunting Smith Library, Hobart and William Smith Colleges. Through his presentations on varied aspects of “Search and the Net” in recent years, he continues to enjoy exploring the thrills and challenges of the Web with information professionals in Upstate New York.

This class will include hands-on exercises. Please bring your own laptop/device.  Wi-Fi is available in the building.

There is no charge for this workshop, but registration is required.

May 2017

May 4 2017 : You Can't Teach Nice: Retail Management Strategies for Enhanced Library Customer Service – Northern New York Library Network Office

This presentation will discuss retail management customer satisfaction strategies from companies such as Starbucks, Disney, and Ritz Carlton, and how to import them to a library environment, with a focus on training and change management, to ensure patron satisfaction and return patronage to your library. The presenter has over 15 years of retail, restaurant, and library management experience.

May 25 2017 : Safety, Security, & Self-Defense for the Workplace – Northern New York Library Network Office

This workshop will focus on safety and security specifically tailored for the unique circumstances of libraries.

May 26 2017 : Safety, Security, & Self-Defense for the Workplace and Active Shooter: What Can You Do – Saranac Lake Free Library

This workshop will focus on safety and security specifically tailored for the unique circumstances of libraries.

Jul 2017

Jul 28 2017 : Sign Language for Librarians – Northern New York Library Network Office

This workshop is a ‘get your toes wet’ introduction to sign language and Deaf culture.