Upcoming Continuing Education Classes

These are webinar and traditional classes offered by the Network and other members of Empire State Library Network. Please see each class description for more information about class location and registration.

Sep 2017

Sep 7 2017 : Ask Us 24/7 Training - Watertown, NY – North Country Library System

This training session is for anyone new to the Ask Us 24/7 chat reference service, or anyone who wants a complete refresher. The class will cover how to use the QuestionPoint software, best practices for chat reference, and an overview of how the program is set up. Presenter: Jaclyn McKewan is the Digital Services Coordinator […]

Sep 8 2017 : Ask Us 24/7 Training - Potsdam, NY – Northern New York Library Network Office

This training session is for anyone new to the Ask Us 24/7 chat reference service, or anyone who wants a complete refresher. The class will cover how to use the QuestionPoint software, best practices for chat reference, and an overview of how the program is set up. Presenter: Jaclyn McKewan is the Digital Services Coordinator […]

Sep 22 2017 : "Conflict Resolution" & "Building Effective Teams" – Northern New York Library Network Office

Join us as we learn about two dynamic components of the workplace: Conflict Resolution (10:30-12 pm) Conflict is an inherent part of our lives. We face it on a variety of levels every day. This means that resolving conflict is less about “if” it will happen and more about being prepared to handle it when […]

Oct 2017

Oct 27 2017 Leadership, Professional Development: Other Duties as Assigned: Creating Leadership Potential for Staff & Volunteers – Northern New York Library Network Office

Description: Leadership is based on actions and not necessarily titles. Identifying leadership potential  means  that  we  are  investing  in  staff and  volunteers,  while supporting the goals of our organization.  This  workshop  will  discuss ways in which leadership potential is identified, encouraged, and supported when working with staff and volunteers. Lunch and refreshments included. Please register. About […]