Upcoming Continuing Education Classes

These are webinar and traditional classes offered by the Network and other members of Empire State Library Network. Please see each class description for more information about class location and registration.

May 2017

May 4 2017 : You Can't Teach Nice: Retail Management Strategies for Enhanced Library Customer Service – Northern New York Library Network Office

This presentation will discuss retail management customer satisfaction strategies from companies such as Starbucks, Disney, and Ritz Carlton, and how to import them to a library environment, with a focus on training and change management, to ensure patron satisfaction and return patronage to your library. The presenter has over 15 years of retail, restaurant, and library management experience.

May 25 2017 : Safety, Security, & Self-Defense for the Workplace – Northern New York Library Network Office

This workshop will focus on safety and security specifically tailored for the unique circumstances of libraries.

May 26 2017 : Safety, Security, & Self-Defense for the Workplace and Active Shooter: What Can You Do – Saranac Lake Free Library

This workshop will focus on safety and security specifically tailored for the unique circumstances of libraries.

Jun 2017

Jun 14 2017 : Legal Issues about Copyright, Licensing, and Digital Access – Northern New York Library Network Office

Libraries face a constantly changing environment concerning copyright, electronic resources licensing, and digital access rights. Join Ask the Lawyer! Attorney Stephanie (“Cole”) Adams for an overview of concerning libraries’ legal rights, responsibilities, and alternatives with regard to use of copyrighted materials, licensing of data bases and e-books, and access to electronic materials.

Jul 2017

Jul 28 2017 : Sign Language for Librarians – Northern New York Library Network Office

This workshop is a ‘get your toes wet’ introduction to sign language and Deaf culture.