Northern New York Library Network Plan of Service 2016-2021

 

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SECTION 1 - GENERAL INFORMATION

1.1 Name of System Northern New York Library Network
1.2 Street Address 6721 U.S. Highway 11
1.3 City Potsdam
1.4 Zip Code 13676
1.5 Four Digit Zip Code Extension (enter N/A if unknown) 3132
1.6 Telephone Number (enter 10 digits only) (315) 265-1119
1.7 Fax Number (enter 10 digits only) (315) 265-1881
1.8 Name of System Director John J. Hammond
1.9 E-Mail Address of the System Director john@nnyln.org
1.10 System Home Page URL http://www.nnyln.org
1.11 URL of Current List of Members http://www.nnyln.org/membership-directory/
1.12 Date of Establishment 1965
1.13 Date of Absolute Charter 1970
1.15 Square Mileage of System Service Area 10,637
1.16 Population of System Service Area 550,466
1.17 Type of System 3Rs

 

SECTION 2 - SYSTEM GOVERNANCE

BYLAWS
2.1 URL of Current Governing Bylaws http://www.nnyln.org/bylaws/
APPOINTMENT/ELECTION OF SYSTEM BOARD / SYSTEM COUNCIL
2.2 System Board / System Council Appointment/Election - Indicate whether the System Board / System Council Members are appointed or elected (select one). E - System Board / System Council Members are elected
2.3 Indicate by whom the System Board / System Council Members are appointed/elected. Each member library is allocated one vote.
ADVISORY GROUPS
2.4 - Advisory Groups - Indicate the groups that advise the System Board / System Council. (check all that apply):
a. Member Directors' Organization / Council No
d. Regional Automation Committee Yes
e. Hospital Library Services Program Committee Yes
f. Coordinated Collection Development Committee Yes
i. Other (specify using the State note) No
2.5 Does the System Offer Levels of Membership? No

 

SECTION 3 - PLANNING

NEEDS ASSESSMENT AND DEVELOPMENT OF THE PLAN
3.1 Provide a summary describing the processes used to assess needs in the development of the Plan of Service. Comprehensive information concerning the quality and importance of Network programs and services as they relate to members' needs was gathered through written survey instruments sent to all staff members of every Network member library. This survey was supplemented by an additional survey that focused on the Network members' professional development related needs. Survey findings were further refined, developed, and related to members' needs through the use of selected interviews, staff input, and Board review.
3.2 Identify the groups involved in development of the Plan of Service and each group's role. Every Network member was given the opportunity to be involved in the planning process. All members were solicited for an assessment of Network programs and services, and were also asked for areas where the Network could enhance services. Network committee meetings featured discussion of the Plan of Service so committee input to occur. The Plan of Service was a Board agenda item for several meetings prior to final approval. Member interviews and communications further informed the process. A draft Plan of Service was made available to every Network member and a comment period was provided for further input.
EVALUATION
3.9 Describe the information to be collected in order to evaluate and determine members' satisfaction with the system's services. The Network will continue to assess member satisfaction through the use of its biennial survey of member satisfaction with Network products and services. This will be supplemented with ongoing assessments of Continuing Education events and selected products and services, and through continual informal communications between Network members and Network staff.
3.12 Describe how the information on customer satisfaction will be used to shape the system's plan in the next year or in the following planning cycle. Areas where customer satisfaction was lower than anticipated will be reviewed for possible improvements. Areas where customer satisfaction was higher than anticipated will also be reviewed for possible improvements, so as to build upon recognized successes.
REVISION PROCESS
3.13 Describe the process for revising the system's Plan of Service for submission to the New York State Education Department/New York State Library. All formal amendments to this Plan of Service will be congruent with published State of Education Department guidelines for amending and revising Plans of Service.

 

SECTION 4 - GOALS/RESULTS

4.1 The Library System's Mission Statement The Northern New York Library Network is a regional multitype library agency primarily dedicated to cooperatively providing support and services necessary for all of its members to meet their individual goals. The Network serves libraries in the seven counties of Northern New York for the ultimate benefit of the library user.

 

Elements Goal Statement Intended Results Evaluation Methods 2017 2018 2019 2020 2021

4.2 Element 1 - RESOURCE SHARING
Cooperative Collection Development

http://www.nnyln.org/development-grants/‚Äč

Existing library collections and resources will be strengthened through the Network's coordination of cooperative collection development activities. The Network will continue to assist in cooperative collection development among the Network's academic libraries through regional facilitation of the CCDA grants program and through the development of shared digital collections available to all members. Libraries receiving coordinated collection development funds will report statistics describing the format(s) of the materials bought and the overall increase in collection size for the subject area designated for collection. Online usage of shared digital collections will be regularly assessed by usage and through the Network's biennial evaluation process. X X X X X
4.5 Element 1 - RESOURCE SHARING
Catalog Services
Researchers, students, teachers and the general public will have enhanced access to local resources as the result of Network support of ICEPAC, the Network's regional catalog. Researchers, students, teachers and the general public will have access to resources throughout the region through use of ICEPAC, the Network's regional catalog. ICEPAC contains the bibliographic holdings of more than 300 libraries in the region and is updated on a regular basis. Usages of ICEPAC are automatically counted and reported on a regular basis. Information on satisfaction with ICEPAC is part of the Network's biennial evaluation process. X X X X X
4.6 Element 1 - RESOURCE SHARING
Delivery
Timely delivery of materials will continue to be encouraged and strengthened through the Northern New York Library Network's support of electronic research databases and through ongoing physical delivery of inter-shared materials. More than 250 libraries will benefit from the electronic delivery of articles and other research materials available through the databases purchased by the Network for libraries in the region; public and school libraries will benefit from access to statewide delivery services provided by the Network. Usage will be counted and tabulated. Library satisfaction information will be solicited through the Network's biennial evaluation process. X X X X X
4.7 Element 1 - RESOURCE SHARING
Interlibrary Loan
Users of interlibrary loan services will receive prompt and satisfactory fulfillment of their requests. ICICILL will provide efficient interlibrary loan service for all libraries in the region. The Network's support of OCLC's FirstSearch/WorldCat database will make interlibrary loan information available for all participating libraries. Interlibrary loan access to medical/health sciences collections will be available through Network participation in the Medical Information Subsidy Program (MISP). Interlibrary loan statistics are regularly collected and tabulated for all Network's interlibrary loan services/products, including ICICILL and WorldShare. Satisfaction information is solicited in the course of the Network's biennial evaluation process. X X X X X
4.8 Element 1 - RESOURCE SHARING
Digital Collections Access
Users will receive immediate access of a wide range of digital resources to address their research related needs. Users of New York Historic Newspapers will receive immediate online access to at least 6 million newspaper pages and users of NY Heritage will receive immediate online access to at least 350,000 items. Users of the commercial research data bases provided by the NNYLN will receive immediate online access to meet their informational or educational needs. Training in the use of all Network digital collections will be provided on a regular basis to enhance effective usage and user satisfaction. Online availability of both New York State Historic Newspapers and NY Heritage will be monitored constantly, as will those commercial research data bases provided by the Network. Users of digital collections provided by the Network will be surveyed to assure user satisfaction and to permit a method for the receipt of recommendations for improvements. X X X X X
4.10 Element 2 - SPECIAL CLIENT GROUPS
Hospital Library Services
Health care providers will be provided an effective means to access up-to-date, evidence-based information in a timely manner through the Network's North Country Circuit Rider Program. Health care providers will have access to quality clinical health information from a wide variety of professionally mediated sources. Circuit Rider programs compile annual statistics on interlibrary loan, visits made and information requests received. The circuit rider program is assessed by its participants on a biennial basis. X X X X X
4.12 Element 3 - PROFESSIONAL DEVELOPMENT AND TRAINING Library personnel will improve their professional skills and effectiveness through an ongoing program of professional development provided by the Network. Network members will have the opportunity attend a minimum of 20 workshops and seminars annually. Training in the use of ICEPAC/ ICICILL, Network subsidized databases, and digitization of research resources will be provided by the Network. Continuing education needs assessments performed regularly will target training topics. Staff of member libraries will have the opportunity to attend education events outside the region with the assistance of the Network's Professional Development Program. Staff of member libraries will have the opportunity to develope individualized institutional training through the Network's Training On Demand program and access to online materials at lynda.com The Network's Professional Development and Training program is continually assessed through class evaluations, surveys, and informal contacts. Class evaluations gather information on attendees' satisfaction, quality of instruction, subjects covered, distance traveled, and other data useful for planning and assessment. X X X X X
4.13 Element 4 - CONSULTING AND DEVELOPMENT SERVICES Member libraries will receive timely and accurate technical assistance on a broad range of topics from the Network. Network members will acquire prompt and accurate technical assistance for all services provided by the Network, including (but not limited to) ICEPAC, ICICILL, New York State Historic Newspapers, New York Heritage, commercial data bases, and use of the NNYLN Digitization Center. Network members will also receive prompt and accurate technical assistance on a wide variety of topics that reflect new technologies, trends, and other matters of importance to them. Data will be compiled for onsite visits, consultations, customized training and development services conducted by Network staff. Information on satisfaction with onsite visits, consulting, and development services will be included in the Network's biennial evaluation of programs and services. X X X X X
4.14 Element 5 - COORDINATED SERVICES FOR MEMBERS
Virtual Reference
Researchers, students, teachers and the general public will have access to virtual reference service as the result of the Network subsidy of the ESLN's Ask Us 24/7 Virtual Reference Service. The Network will continue to subsidize the use of Ask Us 24/7 in participating academic and public libraries in the region. Use of this service is available to any student, researcher, or member of the general public. Usage statistics and user satisfaction rates are reported regularly. Network members participate in statewide assessment of the service on a regular basis. X X X X X
4.15 Element 5 - COORDINATED SERVICES FOR MEMBERS
Digitization Services
Researchers, students, teachers and the general public will have enhanced access to regional historic resources as the result of Network activities. Unique collections of regional significance such as historical materials and newspapers will be converted to digital form and made available online. Network members will receive assistance with digitization of research resources, both through grants and training. Usage statistics on all projects are counted automatically and reported regularly. Information on satisfaction with digital projects is part of the Network's biennial evaluation process. X X X X X
4.17 Element 6 - AWARENESS AND ADVOCACY The Network will assist member libraries and library systems in promoting public awareness and support concerning library activities and services, and will increase awareness and support of itself and its services. Regional legislative representatives will be apprised of their constituents' library related needs and the library community will be kept informed concerning the status of library related legislation. Increased support for libraries as public policy, including additional funds for the operation of libraries and library systems, and passage of laws and regulations that assist libraries and library systems in improving services to their clientele. X X X X X
4.18 Element 7 - COMMUNICATIONS AMONG MEMBER LIBRARIES AND LIBRARY SYSTEMS Libraries will be better informed as the result of effective NNYLN communications program. Member libraries will be kept informed of Network activities, programs and services through a publications program from the Network. Member libraries will discover and implement more collaborations as the result of Network facilitated communications. The effectiveness and satisfaction with communications programs is assessed as part of the Network's biennial evaluation process. X X X X X
4.19 Element 8 - COLLABORATIVE EFFORTS WITH OTHER LIBRARY SYSTEMS The Network will assist in cooperative efforts with other library systems, which will result in greater collaboration and expanded services. Education and advocacy activities will be held in conjunction with other systems when the opportunity is present. Systems directors within the region will meet semi-annually to address common issues and concerns. NNYLN's participation in the Empire State Library Network and the New York Alliance of Library Systems will result in advances in collaboration and shared services among systems outside the region. Usage of collaborative projects created by the Empire State Library Network and the New York Alliance of Library Systems will be assessed for effectiveness and satisfaction. X X X X X