Date(s) - Sep 7 2017
12:30 pm - 4:30 pm
North Country Library System
This training session is for anyone new to the Ask Us 24/7 chat reference service, or anyone who wants a complete refresher. The class will cover how to use the QuestionPoint software, best practices for chat reference, and an overview of how the program is set up.
Presenter: Jaclyn McKewan is the Digital Services Coordinator at the Western New York Library Resources Council in Buffalo, NY, where she has worked since 2009. She is the statewide administrator of Ask Us 24/7 and a Regional Liaison for New York Heritage Digital Collections.
For more information about Ask Us 24/7, click here.