Plan of Service

2011-2016 Plan of Service

Northern New York Library Network
Plan of Service 2011-2016, Section 4

For Section 1-3, click here.

4.1 Mission Statement: The Northern New York Library Network is a regional multitype library agency primarily dedicated to cooperatively providing the support and services necessary for all of its members to meet their individual goals.
The Network serves libraries in the seven counties of Northern New York for the ultimate benefit of the library user. 

 

Elements Goal Statement Intended Results Evaluation Methods 2012 2013 2014 2015 2016
Element 1
Resource Sharing
4.2 Cooperative Collection Development
4.3 www.nnyln.net/ CCDAplan
4.4 4/9/11
Existing library collections and resources will be strengthened through the Network’s coordination of cooperative activities. The Network will continue to assist in cooperative collection development among the Network’s academic libraries through participation in the CCDA grants program and through the development of shared digital collections among all members. Existing library collections and resources will be strengthened through the Network’s coordination of cooperative activities. The Network will continue to assist in cooperative collection development among the Network’s academic libraries through participation in the CCDA grants program and through the development of shared digital collections. Libraries receiving coordinated collection development funds will report statistics describing the format(s) of the materials bought and the overall increase in collection size for the subject area designated for collection. Online usage of shared digital collections will be assessed by usage and through the Network’s biennial evaluation process. X X X X X
4.5 Resource Sharing
Union Catalog
Researchers, students, teachers and the general public will have enhanced access to local resources as the result of Network support of ICEPAC Libraries in the region will contribute records to the union catalog, ICEPAC. Researchers, students, teachers and the general public will have access to these resources through use of ICEPAC via the Internet.
Prison populations will have access to local records through the production of a DVD version of ICEPAC.
Usages of ICEPAC are automatically counted and reported on a regular basis. Information on satisfaction with ICEPAC is part of the Network’s biennial evaluation process. X X X X X
4.6 Resource Sharing
Delivery
Timely delivery of materials will continue to be encouraged and strengthened through the Northern New York Library Network’s support of electronic research databases and resource sharing systems such as ILLIAD. More than 250 libraries will benefit from the electronic delivery of articles and other research materials available through the databases purchased by the Network for libraries in the region. Online usage will be measured Library satisfaction information will be solicited through the Network’s biennial evaluation process. X X X X X
4.7 Resource Sharing
Interlibrary Loan
Users of interlibrary loan services will receive prompt and satisfactory fulfillment of their requests. ICICILL will provide efficient interlibrary loan service for all libraries in the region.
The Network’s support of OCLC’s FirstSearch/WorldCat database will make interlibrary loan information available for all participating libraries.
Interlibrary loan access to medical/health sciences collections will be available through Network participation in the Medical Information Subsidy Program (MISP).
Interlibrary loan statistics are regularly collected for all the interlibrary loan services/products used. Satisfaction information is solicited in the course of the Network’s biennial evaluation process. X X X X X
4.8 Resource Sharing
Other
NA NA NA - - - - -
Elements Goal Statement Intended Results Evaluation Methods 2012 2013 2014 2015 2016
Element 2: Special Client Groups
4.9 Hospital Library Services
The Network will provide an effective means for health-care providers to access up-to-date information in a timely manner through the North Country Circuit Rider Program. The Network’s Circuit Rider Program will continue to serve the area’s hospital and health professionals’ information needs.
Circuit Rider services to hospitals will be sustained, contingent upon state funding.
Circuit Rider programs compile annual statistics on interlibrary loan, visits made and information requests received.
Information on satisfaction with the circuit rider program is part of the Network’s biennial evaluation process.
X X X X X
Special Client Groups
4.10 Other Historical Records / Documentary Heritage Program Participants
Effective historical and archives records management activities will be supported and encouraged throughout the region by the NNYLN. Contingent upon state funding, a range of archival services will be delivered through collaboration between the Network and the NYS Archives’ Documentary Heritage Program.
The Directory of Archival Collections will be updated regularly, onsite technical assistance will be made available, and specialized training for archives will be provided.
Statistics will be counted for workshops conducted, persons attending and consultation visits made.
Copies of publications will be provided in reports.
Information on satisfaction with these projects is part of the Network’s biennial evaluation process.
X X X X X
Elements Goal Statement Intended Results Evaluation Methods 2012 2013 2014 2015 2016
Element 3:
4.11 Professional Development and Continuing Education
Library personnel will improve their professional skills and effectiveness through an ongoing program of professional development provided by the Network. Network members will have the opportunity attend a minimum of 20 workshops and seminars. Delivery of continuing education events will focus on distance learning methods.
Training in the use of ICEPAC/ ICICILL, Network subsidized databases, and digitization of research resources will be provided by the Network.
A continuing education needs assessment performed biannually will help to target training topics.
Staff of member libraries will have the opportunity to attend education events with the assistance of the Network’s Professional Development Program. Members will have the opportunity to developed individualized institutional training through the Network’s Training On Demand program
Statistics will be counted for workshops conducted and persons attending.
Evaluations done at each workshop will gather information on attendees’ satisfaction, quality, subjects covered, distance traveled, and other data useful for planning and assessment.
Information on satisfaction with continuing education is part of the Network’s biennial evaluation process.
X X X X X
Element 4
4.12 Consulting and Development Services
Member libraries will receive timely and accurate technical assistance on a broad range of topics from the Network. Network members will acquire prompt technical assistance for all services provided by the Network.
The local archival community will receive onsite advisory visits and reports.
Statistics will be counted for onsite visits conducted and customized training carried out.
Information on satisfaction with onsite visits and other consulting is part of the Network’s biennial evaluation process.
X X X X X
Element 5
4.13 Coordinated Services
Virtual Reference
Researchers, students, teachers and the general public will have access to virtual reference service as the result of the Network support of the Ask Us 24/7 Virtual Reference Service. The Network will continue to support the use of Ask Us 24/7 in academic and public libraries in the region. This service is available to any student, researcher, or member of the general public. Usage statistics and user satisfaction rates are reported regularly. X X X X X
4.14 Coordinated Services
Digitization
Researchers, students, teachers and the general public will have enhanced access to regional historic resources as the result of Network activities. Unique collections of regional significance such as historical materials and newspapers will be converted to digital form and made available online.
Network members will receive assistance with digitization of research resources.
Usage statistics on all projects are counted automatically and reported regularly.
Information on satisfaction with digital projects is part of the Network’s biennial evaluation process.
X X X X X
4.15 Coordinated Services
Purchasing
Existing library resources and services will be strengthened through the Network’s promotion, encouragement, and coordination of cooperative activities. Libraries in the region will obtain discounts for library related services such as database purchases. Statistics will be counted for cooperative purchase programs. X X X X X
Elements Goal Statement Intended Results Evaluation Methods 2012 2013 2014 2015 2016
Element 6
4.16 Awareness and Advocacy
The Network will assist member libraries in promoting public awareness and support concerning library activities and services, and will increase awareness and support of itself and its services. Regional legislative representatives will be apprised of their constituents’ library related needs and the library community will be kept informed concerning the status of library related legislation.
Member libraries will given opportunities to develop public relations skills designed to improve the perceived value of their libraries.
Legislative visits and other communications will be reported in newsletters and web pages. Public relations training will be assessed through surveys of participants.
Information on satisfaction with all programs is part of the Network’s biennial evaluation process.
X X X X X
Element 7
4.17 Communications Among Member Libraries and Library Systems
The Network will sustain an effective communications program. Member libraries will be kept informed of Network activities, programs and services through a publications program from the Network. The effectiveness and satisfaction with communications programs is part of the Network’s biennial evaluation process. These programs are examined through requests for opinions and suggestions. X X X X X
Element 8
4.18 Cooperative Efforts With Other Library Systems
The Network will assist in cooperative efforts with other library systems. Education activities will be held in conjunction with other systems when the opportunity is present.
ICICILL will sustain regional resource sharing.
Participation in the NY 3Rs Association and the New York Alliance of Library Systems will result advances in collaboration among systems
The effectiveness and satisfaction with cooperative programs is part of the Network’s biennial evaluation process. These programs are examined through requests for opinions and suggestions. X X X X X